Standard terms and conditions of sale
These standard terms and conditions of sale govern transactions performed on the ALPHA BIOTECH / ALGOSOURCE website at www.algosource.com (hereinafter the “Website”).
These terms and conditions shall apply to the exclusion of all other terms and conditions, including the distance selling terms and conditions featured in the catalogues, promotional emails and press advertisements.
By confirming your order on the ALPHA BIOTECH Website, you indicate your complete and unconditional acceptance of these standard terms and conditions of sale.
Unless previously and expressly agreed by ALPHA BIOTECH, any conflicting terms and conditions issued by the buyer shall not be binding upon ALPHA BIOTECH, irrespective of when it became aware of such terms and conditions.
Any failure or delay by ALPHA BIOTECH to enforce any one of the provisions hereunder at any time shall not be construed as a waiver of its right to subsequently enforce any one of the said provisions.
Company identity (website publisher)
- ALPHA BIOTECH
- S.A.S.U. (simplified joint-stock company with a single shareholder) with a capital of €99,092
- Listed in the Saint-Nazaire Trade and Companies Register under number 390 849 784 / Business registration number (SIRET): 390 849 784 00033
Registered office and establishment responsible for the products:
- ALPHA BIOTECH
- Le Frostidié
- 44410 ASSERAC
- Telephone: +33 (0)2 40 66 57 70 (cost of a non-premium rate local call from a landline telephone)
Publishing director: Jean-Michel Pommet, Development Manager at ALGOSOURCE, the parent company of ALPHA BIOTECH
Website hosted by:
- 2 rue Kellermann
- 59100 Roubaix
For any information, questions, advice or complaints, or enquiries relating to the status of your order and delivery, or questions concerning warranties or product returns, feel free to contact our customer advisors:
- By mail: Service Client ALPHA BIOTECH, Le Frostidié, Assérac 44410, France
- By telephone: from Monday to Friday between 8 am and 4 pm on +33 (0)2 40 01 79 11 (cost of a non-premium rate local call, depending on the operator)
- By fax: +33 (0)2 40 01 79 22 (cost of a non-premium rate local call, depending on the operator)
- By email: firstname.lastname@example.org (website: www.algosource.com)
The intellectual property rights to the products and documents contained on this Website and each of the elements created for this Website are the exclusive property of ALPHA BIOTECH or its suppliers, and no right or licence is granted to the buyer other than the right to view this Website.
The trademarks and other intellectual property rights mentioned on the Website are the property of ALPHA BIOTECH / ALGOSOURCE or the entities concerned. In particular, ALPHA BIOTECH is a protected trademark.
Any reproduction of the trademarks, distinguishing marks, products and generally any documents published on the Website is prohibited.
Notwithstanding the foregoing, the reproduction of any documents published on the Website is authorised solely for information purposes and strictly for personal and private use only. Any reproduction or use of copies made for any other purposes is expressly prohibited.
Any reproduction or other use without prior express authorisation from ALPHA BIOTECH or the entity concerned will constitute an act of infringement and shall be sanctioned and subject to prosecution in pursuance of France’s Intellectual Property Code.
Offers and prices
The offers (promotions, gifts and carriage costs) proposed on the Alpha Biotech websites may be exclusive and different from the distance selling offers proposed in ALPHA BIOTECH’s catalogues, promotional emails and press advertisements, which might not be available on the Website.
The prices for our products are expressed in euros inclusive of VAT. A fixed contribution towards product handling costs (carriage, packaging, order processing and delivery handling) according to the then-current rate (refer to “Product Delivery” hereinafter) will be added to the price of the products as stipulated when placing the order.
Offers and prices are subject to change throughout the year, on the understanding that any products ordered are invoiced at the then-current prices (i.e. as displayed on the Website) when the buyer places the order.
Promotional offers are valid while displayed on the Website throughout the stipulated validity period and subject to availability while stocks last.
Promotional offers at reduced or preferential prices are calculated according to the current seasonal catalogue price (spring-summer / autumn-winter), which constitutes the reference price. Discounts are applied as a percentage or absolute value of the said reference price.
Products sold in packs can be purchased separately by clicking the “available individually” link on the page of the relevant product. The price is based on the pack catalogue price scaled down to the unit. Orders can only be accepted if the prices that you specify conform to those of the applicable offer.
The AlgoSource Website allows you to place and confirm online orders using a payment card. The “Monetico Paiement” payment control and security solution distributed by Crédit Mutuel and CIC is used to ensure 100 % security for all purchases.
If you would rather not enter your credit card number on the Internet, the AlgoSource Website also allows you to issue a cheque, made payable to Alpha Biotech, to the following address:
- ALPHA BIOTECH
- LE FROSTIDIE
- 44410 ASSERAC
Your order will be processed upon receipt of your payment.
If you order over the Internet, your credit card will be immediately debited according to the procedure described above.
RESERVATION OF TITLE: PRODUCTS WILL REMAIN OUR PROPERTY UNTIL FULL PAYMENT HAS BEEN RECEIVED.
Order confirmation and product availability
Once your order has been confirmed, you will receive an order confirmation email.
In the rare event that one of the products ordered is out of stock, you will be notified accordingly on your invoice.
- In case of a short-term stock-out (no more than 15 days), we reserve the right to delay delivery by a few days to allow for the product to be replenished.
- In the event of a longer stock-out, an initial shipment containing the available products will be immediately dispatched. Alpha Biotech will ship the other products at its own expense upon receipt. You will be notified of the situation in the confirmation email. If required, you can cancel the shipment of the outstanding products by contacting our customer service department by email or telephone at +33 (0)2 40 01 79 11.
- If the product is permanently out of stock, you will be notified accordingly and given the option of either cancelling the product with a refund or accepting a replacement product.
For all orders placed by telephone, our operators will immediately inform you about product availability, and you will receive confirmation of your order by email (if you have provided your email address) or with your parcel.
Information available on the Website
We shall use our best efforts to present our products with the best of care in order to provide you with all relevant information about their composition, properties and applications in accordance with applicable legislation. Despite taking every precaution, our advertising messages or sales documents may contain errors, in which case we apologise accordingly and invite you to report any such errors.
Protection of your personal information
The information that we collect when you place orders and subsequently when we aggregate visitors’ behavioural data is electronically processed by ALPHA BIOTECH and its partners for the purpose of fulfilling your orders and requests, managing customer relations, prospecting and producing statistical analyses.
ALPHA BIOTECH agrees not to use or disclose such collected information to third parties or for any purposes other than its own promotional product campaigns.
Shelf lives and batch numbers are indicated on the items that require such information. Since each batch is identified in the laboratory, you can enquire with us if necessary.
Limitation of liability
We use our best efforts to ensure that the information featured on the Alpha Biotech Website is accurate and up-to-date, and we reserve the right to correct the content at any time without prior notice.
Alpha Biotech shall not be held liable for the non-performance of the contract in the event of force majeure, meaning any disruptions or total or partial strikes by the postal services and transport and/or communication services beyond the reasonable control of ALPHA BIOTECH.
We would like to remind all our customers that Alpha Biotech products are for fitness and well-being, and shall under no circumstances be construed as drugs in respect of their composition, form and presentation.
ALPHA BIOTECH shall not be held liable for any consequences arising from or in connection with the use of a product other than in accordance with the advice specified on the product and its packaging.
The products marketed by ALPHA BIOTECH are manufactured in pursuance of French legislation. For any orders outside mainland France, buyers are responsible for enquiring with the local authorities in their country as to whether the products ordered are subject to any import and usage restrictions.
ALPHA BIOTECH shall not be held liable for the purchase of any products considered to be nonconforming with legislation in a given country, whereas the product conforms to French legislation.
Amendment to the standard terms and conditions of sale
ALPHA BIOTECH reserves the right to adapt or amend these standard terms and conditions of sale at any time. The new standard terms and conditions of sale will be notified to customers online and shall be solely applicable to orders placed after the amendment.
This Website has been created, produced and developed by Kromi, a French company subject to French law (1 rue Célestin Freinet, 44200 Nantes, France – Telephone: +33 (0)2 85 52 04 00 – www.kromi.fr).
This contract shall be governed by and construed in accordance with French law. The sole language of reference for this contract is French.
In the event of a dispute, the parties shall use their best efforts to reach an amicable solution. Our customer service department is at your disposal for this purpose.